Ensuring you are operating on the best business phone system is the first stage. To get the most from your customer interactions there are a few things that we consider are the essential add-ons for businesses, the first is call recording and call logging software.
When it comes to call recording and logging software there is a vast range available, but we can recommend the best compatible options for your business as well as advising on those which are most suited to your needs, whether they be legal, industry compliance or training reasons.
There are many benefits to call recording for businesses and organisations:
- Staff performance monitoring.
- Training support.
- Improved customer service.
- Call history.
On-Hold Marketing (OHM) provides another opportunity which when done well, enables businesses to promote products and services and raise brand awareness in a cost effective way. No one likes to wait and by having OHM in place it psychologically reduces a customer’s hold/transfer time. By keeping callers entertained with informative messages, they are less likely to hang up and call your competitors.
Be healthier and more productive
What can a headset do for you? Did you know that using an office headset on a daily basis can reduce unnecessary back pain and fatigue caused by cradling the phone on your shoulder? Using office headsets as part of your daily work routine can help improve posture, and make you feel more active and refreshed at the end of the working day.
Not only does a headset help you physically, they also increase work productivity. Studies have shown that using a headset instead of holding the phone frees up a hand and can improve productivity by up to 43%, find out more about the best headsets for business, including Plantronics and* Sennheiser headset* options.
Never miss a call!
We also understand that not everyone is based at their desk, so if you or your staff are often out on the floor and need the flexibility that comes with cordless phones, we can recommend the best commercial options with the battery life to match! Having the ability to use a cordless phone hands free is also very convenient especially when you are busy at your computer.
Call Exchange Communications today to find out more.