Cloud Numbering is a flexible, easy-to-control virtual numbering system that allows your business to set up a dedicated 0300 or 0800 number, or series of numbers, relating to different channels that a business chooses to advertise on. Geographically specific numbers are also available, meaning that you can appear to have a ‘local’ presence and appeal more to potential customers in that area.
With a Cloud Numbering system (Non-Geographic Numbers), you can manage your inbound calls more efficiently, enabling you to provide higher levels of customer service.
Cloud-based inbound services (those calls hosted on a platform in the ‘cloud’) are more secure, more reliable, and in some cases can eliminate line rental costs. You can decide where exactly to point a call and take into consideration business factors such as days of the week, working hours, and out of hours calls, as well as geographical or logistical considerations including routing a caller to the nearest office, diverting calls to voicemail, or translating call content into email.
A Cloud system not only puts your customers more in control, but has solid business benefits in terms of:
- Supporting business continuity.
- Improving customer service offerings and experience.
- Allowing you to effectively manage calls.
- Access to call reporting.
- Ability to manage your numbering system as your company develops and grows.