Archive of: March, 2016

  • The four mistakes to avoid in online customer service

    Customers and the service that businesses provide are fundamental in ensuring long-term relationships and the success of any business.

  • How business comms have changed over the years

    Technology has become such a vital part of our lives that we find it difficult to envisage life without our phones. We all know how important communicating with customers is to a business and how difficult it would be to operate without a reliable phone system.