Exchange Blog

  • When online customer service goes wrong

    Customers and the service that businesses provide are fundamental in ensuring in ensuring long-term relationships and the success of any business.

  • Technology key to keeping employees happy

    Businesses that invest in the latest technologies are seen in a positive light by their employees, while organisations that lag behind with tech spread negativity throughout their workforce.

  • How to work from home when schools are out

    We’re approaching school summer holiday time, a time where children excitedly look forward to, parents worry about how they are going to manage a work/life balance and businesses deal with the pressure to offer employees flexible working to accommodate.

  • A customer service that ticks all the boxes

    Everyone at some point will have a need to contact a company’s customer services - this could be to discuss an account, services provided or to raise a complaint.

  • Bring Your Own Device in the Workplace

    As many businesses find it difficult to keep up with technology changes and demand, company employees are increasingly being encouraged to BYOD (Bring Your Own Device) to work.

  • Change the way you communicate

    We all have that feeling of not having enough hours in the day, but by adopting the right telecoms technology you can help your employees work more efficiently, leading to time and money savings for your business.

  • The evolution of business communication

    Technology has become such a vital part of our lives that we find it difficult to envisage life without our phones. We all know how important communicating with customers is to a business and how difficult it would be to operate without a reliable phone system.

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